Shipping and Delivery
Please note we use external delivery company for our home delivery services.
All our deliveries will be carried in a Frozen vehicle to ensure we deliver our products in the expected shape and form for the longevity and with utmost satisfaction upon consumption.
- You must live in our delivery area to order.
- Please take care when specifying your delivery address as refunds will not be given if you enter an address incorrectly.
- Delivery windows vary by location. If you will not be home please make an alternative arrangement and leave specific delivery instructions on the checkout page for our drivers to follow.
- Ownership of the products will transfer to you once we have delivered in accordance with your delivery instructions.
- We cannot commit to a smaller delivery window. We will try to accommodate, but cannot guarantee special requests.
- On the day of delivery, you will be notified with a text message when your order leaves the warehouse and also when it is delivered at your given address.
- If a re-delivery is required at an alternative time through no fault of Recharge Superfoods or our logistics partners an additional fee of ($15 for metro and $25 for regional) may be charged.
- A delivery fee may apply in some areas.
- We only deliver to addresses within the Service Areas. Depending on the location or the time of the delivery a fee may apply. This will be communicated at the point that you place your initial Order.
- If we implement a delivery fee for an existing Service, we will advise you 14 days before the fee becomes effective so that you will have the opportunity to cancel any future orders before the fee is effective.
- During the ordering process, you must select a date/delivery window for us to deliver the Order to you. You agree to provide us with complete and accurate information that we ask you to provide to enable us to fulfil an Order.
- We will aim to deliver during the window that you select.
However, if an event occurs that is beyond our control, then we may not be able to do so and will not be liable to you or any other person for any such delay. In this instance, we will endeavour to provide you with notice of the delay as soon as reasonably possible.
- We will deliver the Products to the front door of your nominated delivery address (Delivery Address). You must make all appropriate arrangements to assist and allow us to deliver the Products, including ensuring safe access and obtaining any prior security or other approvals which may apply to the Delivery Address.
- We may require the person accepting the delivery of the Products to provide us with proof of that person's identity (including photographic identification) and, where relevant, age.
- Please take care when placing your Order. We accept no liability or responsibility for incorrectly placed Orders. Nor do we accept liability or responsibility for delivery details which are incorrectly supplied, or which you fail to supply.
- If you will not be at home at the expected delivery time, we recommend you nominate a cool safe place for delivery of the Products. If you do not provide a specific place for delivery, we will leave the Products at your front door. If you advise us of any specific delivery instructions in an Order, we will endeavour to comply with these instructions to the extent reasonably within our control.
- You will be responsible for an Order from the time we deliver the Products in accordance with your instructions. We accept no liability or responsibility for any Product once the Product has been delivered to you.
- You understand that we may need to change your delivery date and window from time to time. We will notify you as soon as reasonably possible if your delivery date and window changes for any reason.